Engage buyers, manage properties, and streamline transactions. AI for estate agents, property managers, and commercial real estate.
Property transactions generate questions. Buyers, tenants, and investors want information at all hours. Property managers handle maintenance requests and enquiries continuously. AI can manage this communication volume while ensuring important matters get human attention.
The property sector has specific needs:
Always-on enquiries: Property interest does not follow office hours.
High-stakes transactions: Buyers need confidence and accurate information.
Chain coordination: Multiple parties need updates and information.
Maintenance management: Tenant requests require prompt response.
Portfolio scale: Managing many properties multiplies communication.
AI helps address each of these pressures.
AI supports property marketing and transactions:
Property enquiries: Answering questions about listings, features, and availability.
Viewing scheduling: Booking appointments when buyers are ready, not just during office hours.
Qualification: Understanding buyer requirements and readiness.
Progress updates: Keeping all parties informed about transaction status.
Chain management: Coordinating information across linked transactions.
AI improves tenant and property services:
Maintenance reporting: Capturing repair requests with relevant detail.
Status updates: Providing information on repair progress.
Tenancy enquiries: Answering questions about leases, payments, and procedures.
Building information: Providing details about amenities, policies, and services.
Emergency triage: Identifying urgent matters for immediate attention.
The most effective property assistants are explicit about what they can do: capture structured maintenance details, provide accurate status updates, and schedule appointments. Anything involving safety, vulnerability, or legal disputes should escalate quickly to a human with the relevant context already collected.
Business property has specific requirements:
Facility management: Coordinating services across commercial buildings.
Tenant services: Supporting business tenants with building-related needs.
Space enquiries: Providing information on available commercial space.
Investment information: Supporting due diligence and investor enquiries.
Portfolio reporting: Aggregating information across property holdings.
Property organisations implementing AI typically see:
Lead response improvement: Enquiries answered immediately, not next business day.
Conversion increase: More enquiries converted when engaged promptly.
Agent efficiency: Human time focused on high-value activities.
Tenant satisfaction: Faster response to requests and enquiries.
Coverage extension: Service available when offices are closed.
Real estate AI works best when connected to:
Property management systems. Tenancies, repairs, and operational workflows.
CRM and contact databases. Prospect and tenant context for routing and follow-up.
Listing and marketing platforms. Accurate property details and availability.
Maintenance management systems. Work orders, contractor coordination, and updates.
Calendar and scheduling tools. Viewings, inspections, and appointments.
Accounting and payment systems. Where relevant for status updates and process guidance.
We build integrations appropriate to your technology stack.
Property involves sensitive matters:
Financial information: Appropriate handling of sensitive discussions and clear routing to humans when required.
Personal circumstances: Sensitivity to situations behind property needs.
Complaint handling: Proper routes for issues requiring human attention.
Legal boundaries: Clarity about what AI can and cannot advise on.
We design systems that handle these situations appropriately.
Property use cases work best when data and escalation paths are clear.
Ground answers in systems of record. Availability, status, and policies should come from authoritative sources, not guesswork.
Design for sensitive situations. Complaints, vulnerability, and urgent repairs need fast, human-led pathways.
Measure what matters. Time-to-first-response, booking conversion, maintenance cycle time, and tenant satisfaction are better measures than “messages handled”.
Use these prompts to define scope and escalation rules.
“Which enquiries should be answered automatically, and which should always route to an agent or property manager?”
“What integrations do we need to make answers accurate: listings, calendars, and maintenance systems?”
“What are the main failure modes, and what fallbacks keep the experience safe?”
Yes, with calendar integration and clear rules for availability and confirmation.
Triage, collect critical information, and route to humans or contractors quickly with the right context.
Yes, when grounded in accurate listing data and policies, with escalation when a question requires human judgement.
Approved sources, validation, and safe fallbacks when information is missing or ambiguous.
Faster response to enquiries, higher booking conversion, improved tenant experience, and reduced admin load.