Building a Chatbot Using Amazon Lex
What is Amazon Lex Amazon Lex is a service by AWS for building conversational interfaces into any application using voice and text. Lex has quickly become popular among chatbots enthusiasts looking to leverage the technology which powers Alexa. Users can be up and running within minutes with no upfront costs. Amazon Lex has been in…
Read More6 Common Mistakes to Avoid When Developing a Chatbot
We are experts in developing chatbots so we know If you are looking to streamline certain operations of your business, developing a chatbot is a great way to go about it. After all, you can use technologies such as artificial intelligence (AI) and natural language processing (NLP) so that it can follow different types of…
Read MoreBuckinghamshire Business Festival Sponsor 2021
We are proud to be a Buckinghamshire Business Festival sponsor this year We are proud to be sponsoring the 2021 Buckinghamshire Business Festival, running from April 19th – 30th. The festival has been organised by Buckinghamshire Business First, with a packed schedule of events and opportunities to make new connections across the two weeks. Look…
Read MoreA Guide to Conversational IVR
So what is conversational IVR (Interactive Voice Response) and why should businesses care. According to Forrester Research, customers expect easy and effective customer service that builds positive emotional connections every time they interact with a brand or organization. For businesses improving their organization’s customer experience is a high priority. Additionally, 40% of surveyed business leaders…
Read MoreThe Bot Forge Named UK Industry Leader
The Bot Forge named the leading chatbot and voice assistant agency in the UK by Clutch Artificial Intelligence is a staple plot device in the sci-fi genre, often featured in a negative light. But in reality, predictive software improves the quality of life and leverages businesses to be more efficient and agile. No doubt AI…
Read MoreYouTube Adds Voice Search & Commands
YouTube uses voice search technology to augment it’s website user interface. We covered this concept briefly in our What Can We Expect From Conversational AI In 2021 post. One of our predictions for 2021 was the rise in the popularity of adding voice capabilities to software products. Specifically leveraging this sort of technology in touch…
Read MoreWhat Can We Expect From Conversational AI in 2021?
The use of conversational AI will continue to rise Yes we are going to see continued growth in conversational AI in 2021. It’s predicted that 1.4 billion people will use chatbots on a regular basis with $5 billion projected to be invested in chatbots by 2021. Voice assistant use will also grow. The use of…
Read MoreDialogflow CX Now Has a Free Trial
It was pretty exciting when Dialogflow CX was announced back in September 2020. We talked about it briefly here. However, Dialogflow CX can be pricey because it’s based on the edition and the requests made during the month (a request being a call to the DF service via an API call or by using the…
Read MoreEnterprise AI Chatbot Integrations
The chatbots we create at The Bot Forge can do anything. We talk a lot about the chatbots themselves, NLP, Entities, Sentiment Analysis, Machine Learning, Training; all the good stuff which we leverage to make the optimum chat experience for our clients However, sometimes we don’t cover what goes on under the hood to ensure…
Read MoreDiscover The Benefits of a WhatsApp Chatbot
Creating a WhatsApp Chatbot with Twilio & Dialogflow: In this article, I’m going to cover WhatsApp business and dive into creating a WhatsApp chatbot. Why is WhatsApp So Important? It’s official, WhatsApp has one or two users… yes, that’s the understatement of the year! In fact, WhatsApp has 1.5 billion users from 180 countries, which…
Read MoreGoogle Launches New Dialogflow CX in Beta
Google has beta launched a new version of it’s Dialogflow natural language understanding (NLU) platform: Dialogflow CX. The Dialogflow version we all know and love is now called Dialogflow ES. The new Dialogflow Customer Experience (CX) platform is aimed at building advanced artificial intelligence agents for enterprise-level projects at a larger and more complex scale…
Read MoreGoogle Launch AI Chatbot for COVID-19 Info
The Rapid Response Virtual Agent program includes open source templates for companies to add coronavirus content to their own chatbots. Artificial intelligence and machine learning are continuing to take a front-row seat in fighting COVID-19, with Google Cloud launching an AI chatbot on Wednesday. The chatbot, which it calls the Rapid Response Virtual Agent program, will…
Read MoreDialogflow Mega Agent
A Mega Agent..so what?! Ok so you could argue that I need to get out more…but I was excited to notice yesterday that there is a new feature which has sneaked into the Dialogflow console. This is the concept of a Mega Agent. It’s the ability to set an agent type to mega agent so that…
Read MoreHow to Train a Chatbot
Training data for chatbots. I’m going to look at the challenges in creating a chatbot which can answer questions about its specific domain effectively. In particular, I’m going to look at the challenges and possible solutions in creating a chatbot with a reasonable conversational ability at their initial implementation. Every chatbot project is different but…
Read MoreA Website Chatbot to Solve Your Business Problems
Create a customer support chatbot for your website. Is your business a victim of poor customer support, slow response time, and high customer demands? You can use a website chatbot to increase customer satisfaction and retention. Many companies suffer from the same customer support demands: At The Bot Forge we create chatbots to be…
Read More