Chatbots, AI Chatbots, chat bots, bots, virtual assistants, conversational interfaces are becoming increasingly powerful, enabling them to take on more complex roles.
A chatbot is a service, powered by natural language processing rules and artificial intelligence (AI), that you interact with via a voice or text-based chat interface. AI technology is used to enable the service to respond to specific user interaction. For example, a user could ask a chat bot a question or give it an instruction and the bot could respond or perform an action as appropriate. Chatbots can live in many major chat products as well as on your website.
An effective Chatbot can distinguish your brand, enhance relationships with current customers, open new channels to fresh customers and reduce customer service costs. Chatbots can be used in a variety of roles and in many different industries.