“The chatbot combines powerful natural language understanding and rich text elements where appropriate to manage conversational flow. It's easily implemented into customer websites with minimum technical know-how.”
Adrian Thompson, Founder, The Bot Forge
The Stitch AI platform provides the ability for users to manage their chatbot conversational ability. Firstly chatbot administrators can edit responses and UI elements and secondly at the same time leverage a powerful rules based reponses system.
Bot responses can be fine tuned to respond to specific enquiries or variables taken from the conversation: for example postcodes, product types or other variables such as budget. These rules can also be used in allocating meeting bookings and leads.
Admins can edit available meeting types as well as the company products and services which the chatbot will handle enquiries for. Meeting types are configurable for meeting duration, buffer length or meeting delay to fine tune availability.
Portal administrators can also manage their company and coverage area and most importantly sales users. Company sales staff can be allocated their own postcode area or product or service.
Sales user availability and meeting bookings comes from integration into a number of different calendar providers, this functionality is facilitated by the fantastic scheduling APIs provided by cronofy.com