Stitch Chatbot Platform

We created a multi tennant chatbot portal with some powerful functionality. Adrian Thompson, Founder The Bot Forge.

The Stitch AI platform provides the ability for users to manage their chatbot conversational ability. Firstly chatbot administrators can edit responses and UI elements and secondly at the same time leverage a powerful rules based reponses system.

Bot responses can be fine tuned to respond to specific enquiries or variables taken from the conversation: for example postcodes, product types or other variables such as budget. These rules can also be used in allocating meeting bookings and leads.

Admins can edit available meeting types as well as the company products and services which the chatbot will handle enquiries for. Meeting types are configurable for meeting duration, buffer length or meeting delay to fine tune availability.

Portal administrators can also manage their company and coverage area and most importantly sales users. Company sales staff can be allocated their own postcode area or product or service.

Sales user availability and meeting bookings comes from integration into a number of different calendar providers, this functionality is facilitated by the fantastic scheduling APIs provided by https://www.cronofy.com/

The chatbot combines powerful natural language understanding and rich text elements where appropriate to manage conversational flow.  It’s easily implemented into customer websites with minimum technical know-how. Adrian Thompson, Founder The Bot Forge.

The chatbot can be added as a widget to any website by including the code which is created in the portal.

Users can book meetings with an integral calendar interface which displays as part of the chat interface when booking.

The widget interface message and popup button colour is configurable.

Users can also set the chat interface to open or close automatically after a period of time.

Each chatbot can be extended to support small talk. Users can also extend chatbots and FAQ capability by utilising advanced machine learning.

Each chatbot enquiry checks calendar availability of team members as part of the booking process.

The chatbot has the ability to book meetings and direct enquiries to WhatsApp. Most importantly these leads will reach the correct person in relation to the enquiry.