Chatbot Development Services

We are the UK’s premier chatbot development services provider. We are experts in leveraging conversational AI to solve your most complex business challenges.

chatbot development agency

Chatbot development services for any industry

We provide conversational AI services for all industries – E-commerce, Real Estate, Banking, Healthcare, Manufacturing, Finance, Travel & Hospitality, and others. We offer individual consulting tailored to your organisations needs.

Bespoke solutions to meet your needs

Every organisation is different and so are your business challenges. Our chatbot development team is ready to build a bespoke solution to solve your business problem.

This is why we take the time to understand your business and decide what conversational AI solution is right for you.

We can create your project from a detailed brief or we can work with you from the idea stage to bring your project to reality.

Our primary focus is to make sure your conversational project is at the right price to suit your budget, meets your requirements, and above all is a success.

Chatbot development expertise

Conversational AI technology is constantly evolving, with technical capabilities changing rapidly.

It's our job to navigate this landscape and select the best technology to create a chatbot solution that will meet your requirements and integrate with your current systems.

Our team is made up of Software Engineers, Natural language understanding experts, conversational designers, conversational architects, project managers, and interaction designers.

Our expertise in conversational AI enables us to pick the best-of-breed technology for your use-case and budget.

We are technology agnostic. We choose the best technology for your project.

Custom Chatbot Development

We provide custom chatbot development services to create enterprise-grade chatbots, voice assistants, and conversational IVR for all industries and delivered across multiple platforms.

Chatbot Development >

Conversational IVR Development

We create advanced conversational IVR solutions for Telephony and Voice based use cases. Making outdated legacy systems with poor user experience a thing of the past.

IVR Development >

Voice Assistant Development

Create voice-driven conversational AI solutions that solve multiple business problems. Specialisms include Amazon Alexa, Google Assistant, and websites and mobile apps.

Voice Assistant Development >

Dialogflow Development

We use Google Dialogflow to deliver intelligent voice and text-based solutions. Our Dialogflow developers specialize in getting the most ROI for your project.

Dialogflow Development >

Conversation Design

Our conversation designers work closely with our AI engineers to turn business requirements into astonishingly impressive solutions that solve real-world customer problems, delightfully.

Conversation Design >

Chatbot Analytics

We've developed our own advanced chatbot analytics, reporting and monitoring toolkit. Providing key metrics to evaluate your conversational AI applications performance.

Chatbot Analytics >

Natural Language Processing Experts

We provide natural language processing consultancy and expertise across all the major cloud NLP services as well as training data and sentiment creation.

Digital Humans

We create AI-powered digital humans and avatars. We are specialists in creating advanced, lifelike, AI-powered virtual beings with the latest technologies.

Digital Humans & Avatars >

AI Consulting

Advanced machine learning (ML) solutions that enhance your conversational AI project, including image classification, object detection, voice intelligence, smart reply, and knowledge-based question answering.

AI Consulting >

OpenAI GPT-3

Maximise the value you're getting when using OpenAI's supremely powerful language processing model. We'll fine-tune your GPT-3 model to improve quality and reduce cost.

GPT-3 Fine Tuning >


Work with us to get the most from OpenAI's revolutionary technology. Find out how your business can take advantage of the hugely powerful ChatGPT API.

ChatGPT Development >

Happy Clients

Jamie (Help For Heroes)

"I’m really pleased with the bot and services we’re getting from The Bot Forge. Since we started working with Adrian, he completely lived up to his promises. The end-to-end process has been very slick.

The team was very straightforward to deal with. It was very much about them looking at how they could deliver in the quickest amount of time, with the least amount of investment required.

The Bot Forge understood our pain as a charity with a small team, and they took away a lot of the mystery and fluff from the process."

Graham Markwick, CEO, Rossano Ferretti.

"I was impressed with their understanding of our needs. Flexibility Friendliness and approachability"


Chris (Director, Model Office)

"The Bot Forge provides custom software development services for a RegTech company. The team developed a compliance chatbot for the client's platform to provide guidance to their customers.

Excellent, very happy with the personalised services, accommodation of our specific needs within financial services. Their personable and innovative approach was impressive."

Jonathon, CEO, Marketing Analytics Consultancy

"I like working with small teams and deep subject-matter experts. Working with Adrian was an informative and enjoyable experience. Adrian certainly knows his stuff when it comes to conversational AI. The project did call on Adrian's creative problem-solving on several fronts which I think is a strength of his given several constraints we faced with Google and working around the client's internal systems and processes. I appreciated the creative approach because speed and lean focus are the order of the day for POCs."


Scott (CEO, Skin Check Champions)

"SPOT BOT has generated a few thousand unique users since its launch without any paid advertising or promotion. Every user is completely organic, spread (as designed) through shares and word of mouth, leading to thousands of skin checks booked and tens if not hundreds of skin cancers found.

A great first dip into the Messenger Bot pool which we're really excited to build on with Bot Forge as a vital partner... It's really lovely to work with them. Very clear communicators. Quick and efficient responses. Strong experience - well applied. Adrian was a really great partner, setting us up for success at all turns. Can't recommend him and his team enough."

Katie (Human Race Events)

"The Bot Forge offered a great service to us for the Saddleback Fred Whitton Challenge, which was really helpful for our customers and customer service team alike! They created a Facebook Chatbot based on the FAQs on the event website, which developed over time as more questions came up. Not only did this take some weight off our team and enhance customer experience, but it has also allowed us to better understand what information our riders are seeking, so that we can better answer their questions proactively through the website and social media. Adrian is always available at the drop of a hat, and eager to provide helpful solutions and developments."

Paul (Stitch)

"They’re responsive and organized, providing all the necessary information to track project progress.

The team is incredibly easy to work with. They took our idea and made it into reality."

Jack (Clifford Chance)

"The CIPS Professional Services Group (Procurement) approached The Bot Forge regarding consultancy and the creation of a demonstration Chatbot to support a conference presentation regarding industry 4.0 Technology. This was shown in front of ~100 Procurement professionals on December 2018 at Clifford Chance (London).

The Demonstration Chatbot built by Adrian at The BotForge was brilliant and we received really good feedback on the idea and execution. The Bot Forge perfectly met our requirements.

The team at Botforge will do everything they can to ensure your project is a success at the right price to suit budget! Would fully recommend!"

Carolyn (Fred Whitton Challenge)

"I’m impressed with the chatbot it seemed to work well.

I think it is a good source of help and with it learning as it goes along it would answer lots of questions going forward.

If it cannot help it still contacts the organisers where we can answer."

Emily (

"We came to The Bot Forge to gain an insight into Chatbot technology, its capabilities and its applications. We found them to be knowledgeable and insightful when discussing bots and AI.

We were particularly interested in how chatbots could help us save on customer service costs and provide a new channel for us to connect with new and existing customers.

The information which we obtained from speaking to The Bot Forge will be invaluable in making more informed decisions in the future about using this technology and we hope to work with them again."

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Need Help With Your Project?

If you'd like help achieving your chatbot, voice assistant or AI project objectives, please schedule a free consultation with one of our experts.