Chatbot Development Services

We are the UK’s premier chatbot development services provider. We are experts in leveraging conversational AI to solve your most complex business challenges.

chatbot development agency

Chatbot development services for any industry

We provide conversational AI services for all industries – E-commerce, Real Estate, Banking, Healthcare, Manufacturing, Finance, Travel & Hospitality, and others. We offer individual consulting tailored to your organisations needs.

Bespoke solutions to meet your needs

Every organisation is different and so are your business challenges. Our chatbot development team is ready to build a bespoke solution to solve your business problem.

This is why we take the time to understand your business and decide what conversational AI solution is right for you.

We can create your project from a detailed brief or we can work with you from the idea stage or a detailed brief to bring your project to reality.

Our primary focus is to make sure your conversational project is at the right price to suit your budget, meets your requirements, and above all is a success.

Chatbot development expertise

Conversational AI technology is constantly evolving, with technical capabilities changing rapidly.

It's our job to navigate this landscape and select the best technology to create a chatbot solution that will meet your requirements and integrate with your current systems.

Our team is made up of Software Engineers, Natural language understanding experts, conversational designers, conversational architects, project managers, and interaction designers.

Our expertise in conversational AI enables us to pick the best-of-breed technology for your use-case and budget.

We are technology agnostic. We choose the best technology for your project.

Custom Chatbot Development

We provide custom chatbot development services to create enterprise-grade chatbots, voice assistants, and conversational IVR for all industries and delivered across multiple platforms.

Conversational IVR Development

We create advanced conversational IVR solutions for Telephony and Voice based use cases. Making outdated legacy systems with poor user experience a thing of the past.

Voice Assistant Development

We create voice-driven conversational AI solutions to take on multiple business functions. Whether it be across platforms like Amazon Alexa and Google Assistant  or deployed into websites or mobile apps.

Dialogflow Developers

We are experts in using Google Dialogflow to deliver intelligent voice and text-based solutions. Our Dialogflow developers specialize in getting the most ROI for your project.

Conversational AI Consultancy

We provide voice and conversational AI customer experience consultancy, helping you increase sales, improve your services and save costs with conversational AI.


We have developed our own advanced chatbot analytics, reporting and monitoring toolkit. Providing key metrics to evaluate your conversational AI applications performance.

Natural Language Processing Experts

We provide natural language processing consultancy and expertise across all the major cloud NLP services as well as training data and sentiment creation.

AI Consultants

We develop advanced machine learning solutions that can enhance your conversational AI project. Image classification, object detection, voice intelligence, smart reply, and knowledge-base question answering are a few examples.

Happy Clients

Jamie (Help For Heroes)

"I’m really pleased with the bot and services we’re getting from The Bot Forge. Since we started working with Adrian, he completely lived up to his promises. The end-to-end process has been very slick.

The team was very straightforward to deal with. It was very much about them looking at how they could deliver in the quickest amount of time, with the least amount of investment required.

The Bot Forge understood our pain as a charity with a small team, and they took away a lot of the mystery and fluff from the process."

Chris (Director, Model Office)

"The Bot Forge provides custom software development services for a RegTech company. The team developed a compliance chatbot for the client's platform to provide guidance to their customers.

Excellent, very happy with the personalised services, accommodation of our specific needs within financial services. Their personable and innovative approach was impressive."

Emily (

"We came to The Bot Forge to gain an insight into Chatbot technology, its capabilities and its applications. We found them to be knowledgeable and insightful when discussing bots and AI.

We were particularly interested in how chatbots could help us save on customer service costs and provide a new channel for us to connect with new and existing customers.

The information which we obtained from speaking to The Bot Forge will be invaluable in making more informed decisions in the future about using this technology and we hope to work with them again."

Scott (CEO, Skin Check Champions)

"SPOT BOT has generated a few thousand unique users since its launch without any paid advertising or promotion. Every user is completely organic, spread (as designed) through shares and word of mouth, leading to thousands of skin checks booked and tens if not hundreds of skin cancers found.

A great first dip into the Messenger Bot pool which we're really excited to build on with Bot Forge as a vital partner... It's really lovely to work with them. Very clear communicators. Quick and efficient responses. Strong experience - well applied. Adrian was a really great partner, setting us up for success at all turns. Can't recommend him and his team enough."

Katie (Human Race Events)

"The Bot Forge offered a great service to us for the Saddleback Fred Whitton Challenge, which was really helpful for our customers and customer service team alike! They created a Facebook Chatbot based on the FAQs on the event website, which developed over time as more questions came up. Not only did this take some weight off our team and enhance customer experience, but it has also allowed us to better understand what information our riders are seeking, so that we can better answer their questions proactively through the website and social media. Adrian is always available at the drop of a hat, and eager to provide helpful solutions and developments."

Paul (Stitch)

"They’re responsive and organized, providing all the necessary information to track project progress.

The team is incredibly easy to work with. They took our idea and made it into reality."

Carolyn (Fred Whitton Challenge)

"I’m impressed with the chatbot it seemed to work well.

I think it is a good source of help and with it learning as it goes along it would answer lots of questions going forward.

If it cannot help it still contacts the organisers where we can answer."

Jack (Clifford Chance)

"The CIPS Professional Services Group (Procurement) approached The Bot Forge regarding consultancy and the creation of a demonstration Chatbot to support a conference presentation regarding industry 4.0 Technology. This was shown in front of ~100 Procurement professionals on December 2018 at Clifford Chance (London).

The Demonstration Chatbot built by Adrian at The BotForge was brilliant and we received really good feedback on the idea and execution. The Bot Forge perfectly met our requirements.

The team at Botforge will do everything they can to ensure your project is a success at the right price to suit budget! Would fully recommend!"

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Need Help With Your Project?

If you'd like help achieving your chatbot and voice assistant project objectives, please schedule a free consultation with one of our experts.