A customer support chatbot can engage users, reduce costs, provide 24/7 service, extend your reach and provide a business edge.
This is our example of a technical customer support chatbot for a fictional company that sells printers and scanners.
The customer support chatbot project
The customer support chatbot would be capable of answering the more common technical support queries related to the scanners and printers which the company sells.
The bot will provide an idea of what a fully functioning chatbot is capable of.
Highlighting the scope for integrating with existing back-end systems. In this case using a tech support ticket system, product inventory, and other internal system integration to answer customer queries.
This is a common use case for a chatbot and the solution could be deployed to a customer-facing website or onto a messaging platform. For example Facebook Messenger.