Is it true that you are missing leads? Are your online sales deteriorating? Are your products hard to navigate? It very well might be an ideal opportunity to get a little assistance from an advanced AI sales chatbot.
Public facing website, WhatsApp, Facebook Messenger.
What can a sales chatbot do for you? Here are a few key benefits:
Give personalized messages
When you visit a shop you are often welcomed by a sales assistant, so what not do this online.
A proactive chatbot helps loosen things up with a customized message and can highlight products or features thus engaging with the customer and showing that help is at hand!
Whether your visitor is a new or returning customer, you can write multiple messages and scripts tailored to their experience.
These messages can be tailored for new and returning customers.
“Ciao & welcome, I’m (your chatbot name) bot, here to help you choose the perfect (product) for you, just click if you want some help!”
“Thanks for checking out (your website name)! I’m around if you have any questions or just want to chat.”
“Welcome back, (customer name)! You know the drill, I’m around if you need help. Give me a shout if you need anything”
Stop customers from leaving
Chatbots are on the front line. Your chatbot will satisfy shoppers’ expectations by being a click away. This means your sales chatbot is always the first point of contact for all new incoming requests, which helps reduce response times and engages with customers before they consider leaving.
Using a chatbot to harvest reviews is an important feature. Your sales chatbot can request a review at the best time or automatically send an automated review request.
You can enhance the review process by making it easier for the customer by asking pre-scripted questions:
Did you find the right product?
What do you think about the product range
Would you recommend our company
Have you found everything you need?
Have I helped you today
Live feedback and conversation monitoring can also be important. Your sales chatbot can monitor the conversation. For example, watching for changes in sentiment, and suggesting a handover to a live agent.
Easy order tracking for your customers
You want to know where your order is but you can’t speak to anyone.
It’s one of the main problems with e-commerce customer support. There is no worse customer experience than clicking on the chat now button and the live chat window says “There is nobody available right now”. You simply want to know how long it will be before your product will be shipped!
Providing a sales chatbot means you can integrate with your existing order and stock systems and provide immediate help with all tracking and returning purposes.
Communicate in multiple languages
For companies selling globally, it’s often important to support multiple languages. Handling multiple language inquiries with Live chat or other standard inquiry routes is expensive.
Conversational AI can support multilingual chatbot integrations.
Inbound messages are converted into the respondent’s favored language, and answers are translated on the fly.
So providing a chatbot for multiple language versions of your website enables you to provide 24/7 support for all your customers.
Answer frequently asked questions
It’s time-consuming and expensive to answer inquiries with live chat, email or phone. Customer demands are often higher outside normal working hours as these are the convenient times to shop which exacerbates staffing problems.
It would be a shame to lose a sale just because a user can’t ask a quick question about a product or service and receive a prompt response.
A sales chatbot can answer recurrent service requests from your customers automatically.
Chatbot responses can connect to internal systems to answer questions or ask further qualifying questions to provide more detailed information. For example here the chatbot understands the product type and asks further questions:
"I'm interested in buying a Trek Revenge how much will that be to ship?"
"Are you looking to ship to the UK?"
"I live in Oxford"
"Do you want next day or priority?"
"next day please, I can't wait!"
"OK sure that will be £15"
The customer experience is enriched. Instead of repeating your FAQ page word for word, a sales chatbot independently converses with customers and asks them questions to reach a solution.
An advanced sales assistant
If you have a complicated product line or you struggle with other challenges such as matching the right product to your customer then a sales chatbot can add serious value.
For example, luxury hair products which need to be matched for a specific hair type for maximum benefit.
A chatbot can provide that personalized experience to drill down into customer requirements to make the ideal product suggestion.
If product lines can be confusing to navigate it’s the perfect place to deploy a product expert chatbot to help customers make the right choice.
A chatbots focus can be advanced product knowledge, identifying matching products for customers.
Sales chatbot features
Never miss an opportunity. Your chatbot is always online and helping find the right product fit and looking after your customer.
With deep knowledge of your products and services, your chatbot can provide advanced sales assistance.
Gain better insight into customer behavior with advanced chatbot analytics
Handle multi-step enquiries and complex sales processes by leveraging machine learning to ensure the user experience is second to none to ensure customer loyalty.
Advanced features can be added to your sales chatbot implementation: Multiple Languages, Voice input/output, API integration, deploy to multiple platforms.
Supercharge your sales.
An advanced AI sales chatbot can address those hard-to-fix pain points and maximize sales. Help your customers get what they want 24/7.
To find out how a chatbot can help your ecommerce you can book a free consultation with us.
When speaking to various charities, they often disclose that their biggest challenge is finding ways to quickly and efficiently answer the high volume of FAQ’s they receive daily from customers enquiring about volunteering opportunities, how to donate, fundraising and the work they do as a charity.
Spending time answering repetitive questions can lead to a drain on your Customer Support resources particularly if they are inundated with calls and emails on a daily basis.
Charity support chatbot
Public facing website, WhatsApp, Facebook Messenger.
What can conversational AI do for your charity
Charity chatbots can be super efficient extensions of staff and volunteers which are always on hand to help or tell a story.
Conversational interfaces or virtual assistants are an efficient way to deliver information 24-7 or to keep audiences engaged and interested in their cause by taking them on an emotional journey, freeing up precious time for charities to carry out core service delivery and fundraising activities that need the human touch.
Charity chatbots can be programmed to tell a story, answer questions, help direct queries to the right answer, or engage naturally with charitable audiences.
Help with fundraising and keep supporters up to date on how their donation has been spent
Promote your events across multiple channels
Customisable questions/answers can provide links to the website content but more importantly answer an enquiry directly in the conversation
Deliver accurate, consistent and personalised information across channels
Offer self-service options that reduce call, email and live chat interactions
Support live agents and reduce average call handling times within the contact centre
Provide staff, volunteers and agents with immediate access to internal guides and handbooks
Deliver significant cost reductions with ROI in typically less than 12 months
Gain better insight into user behaviour with advanced chatbot analytics
Improve the customer experience, reduce costs and build loyalty
Our charity chatbots
With our affordable chatbots for Charities, your organisation can efficiently share information internally and externally 24 hours a day, 7 days a week while reducing support costs and freeing up time for more complex enquiries.
Many charity enquiries are similar from one charity to another: volunteering opportunities, how to donate, fundraising and the work they do as a charity.
We start every new project from a charity blueprint chatbot that already has basic training incorporated. This way, customers can benefit from a lot of value for just a fraction of the cost.
We created an extensive training data-set and programmed our templated chatbot solution to enable it to answer questions specific to charity enquiries for example “how do I donate?”, “when is the next fundraising event?”, “can I volunteer?”.
We analysed large sets of training data to tailor an extensive machine learning model so that our charity chatbot can handle 100s of charity questions out of the box.
We then added the most advanced chatbot technology to the solution, the more conversations, the smarter it gets.
Your chatbot will have a rich web chat interface where users can use buttons and free text understanding to communicate effectively.
Finally when your chatbot is up and running you will have access to Chatseer which provides all the data our users need to perfect and monitor their chatbot experience.
We have a suite of advanced features which can be added to your chatbot implementation
Other deployments; Facebook, WhatsApp, Voice assistant
The end result
A bespoke chatbot tailored for your organisation, powered by advanced AI technology and managed by experts. Capable of scaling and continuously learning.
Chatbots need love! We handle the regular maintenance, training and support of your chatbot.
You can book a free consultation or if you want more information please call our experts to discuss your requirements 0800 061 4082
Real estate is one of those industries where communication plays an essential role. Just having leads is not enough. The quality of those leads and the relationship with them you build over time; that’s what you’re after.
However in an age of multiple channels: Web, Facebook Messenger, WhatsApp and high volumes of enquiries it’s tough; chatbots provide the ability to communicate across many platforms when it counts.
Chatbots have appeared in the real estate industry as a great way of providing value, from lead generation to nurturing and creating a cross-platform presence.
Generate high quality leads, build relationships.
Real estate website, WhatsApp, Facebook Messenger.
Introducing a real estate chatbot
We’ve talked about the benefits of using chatbots in business in our chatbots for business guide. Each industry has it’s own specific set of problems, you can read more about how chatbots have helped here.
With estate agents, large and small they have their own challenges.
Not all people who contact real estate agencies are qualified leads that will buy. Thus, many real estates waste their time answering similar questions from people who would never return.
Meeting growing numbers of requests to schedule valuations and viewings and connect them to the correct members of the team is challenging.
Many Estate Agent websites look great but simply do not have an effective form of lead capture. Potential clients often visit and then leave without leaving any contact info.
House hunters are accustomed to accessing services 24/7 and want easy ways to contact estate agents across the channels they use e.g WhatsApp, Facebook Messenger, SMS.
Real estate chatbot specifications
The real estate chatbot asks qualifying questions of buyers and sellers to determine their exact wants and needs when prospecting the real estate market. The chatbot will understand property type terms, addresses, times, dates, requirements.
The chatbot is easy to use. Chatting with the bot is intuitive and encourages the user into leaving their contact info or even better booking a call with the correct real estate employee. They can request an instant valuation or use other messaging channels to contact staff directly!
The chatbot must be able to cover most standard estate agent questions and direct users to relevant content on the website as well as support more complex multi turn enquiries providing information based on details offered by the customer.
The chatbot will work on any website and provide a responsive mobile friendly interface. Utilising free text and rich UI elements to aid conversation flow and offer meaningful and accurate responses.
The chatbot will need to enable seamless handover to popular channels such as WhatsApp.
Calendar integration is vital for a chatbot to do it’s job in booking valuations and viewings.
Integrating with existing systems is important. Chatbots will need to meet integration requirements for CRMs and existing estate agent platforms.
The chatbot will be part of a solution where property agent staff can access chat transcripts, chatbot analytics and reporting.
A chatbot to answer common property enquiries
Many estate agent enquiries are similar from one estate agent to another. We created an extensive training data-set and programmed our templated chatbot solution to enable it to answer questions specific to estate agent enquiries for example “I want to buy”, “can I sell my property?” and extract more specific details such as how many rooms, location, price bracket, property types, even the current state of the market.
We analysed large sets of training data to tailor an extensive machine learning model so that the chatbot can handle the majority of estate agent questions out of the box.
A rich web chat interface where users can use buttons and free text to communicate effectively.
Our chatbot also provides a simple and effective way of handing over to WhatsApp business.
Chatseer provides all the data our users need to perfect and monitor the chatbot experience.
Real estate chatbots are 24/7
One of the great benefits of a chatbot is the constant availability. Customer expectations are high expecting a quick response to enquiries. With a chatbot you can offer your customers a service which is available 24 hours a day even when there are no employees in the office.
You can rely on your chatbot no matter what time of the day or day of the week the enquiry is coming from. Automating these processes will save you time.
Generate more leads
Who’s not looking for more leads?
Real estate chatbots help to obtain more leads from agencies. Since chatbots are helpful and are 24/7. The correct chatbot will make sure that its search users get what they need and connect the lead to the right person on your team.
A genuine, helpful, lead-generating tool powered by AI.
Everyone wants leads but the relevant qualified leads are what we want.
Your chatbot can communicate with their users in real time, they can dig deeper into what they want—with accuracy. This delivers highly qualified leads.
Your chatbot, booking a meeting in your the channel of choice, will not just ask for a name and a phone number. It will capture everything that leads to the right individual in your business.
Multi platform availability
Our chatbots can live pretty much anywhere you want. This means we only have to build a chatbot once, then we can deploy it across different channels. So, instead of solely relying on simple website forms as a source of leads, you can use your website chatbot, your WhatsApp chatbot, your Facebook Messenger chatbot, Telegram chatbot, email, SMS, and much more.
Real estate agents no longer need to invest in providing ineffectual live chat support when a chatbot can hand over to a WhatsApp conversation via a simple button or request. Users are comfortable and expect to be able to use this channel.
Using a dedicated Business WhatsApp provider (we really recommend our partners Trengo), property agents are then able to handle multiple enquiries coming to the team effectively and engage with direct messages, providing perfect customer service.
Build strong relationships with clients through great service.
Agents get excited about the prospect of building relationships with clients.
A big part of offering great service as an estate agent is the relationship. It’s a human-first job. Building trust and comfort is paramount.
However providing this service makes strong demands on an agent. Using a chatbot can help you overcome this allowing you to start building a relationship from the off.
Interested in learning more about how conversational UI can help your property business?