Articles - The Bot Forge

Enterprise AI Chatbot Integrations

By Alessandro Botticelli October 12, 2020

The chatbots we create at The Bot Forge can do anything. We talk a lot about the chatbots themselves, NLP, Entities, Sentiment Analysis, Machine Learning, Training; all the good stuff which we leverage to make the optimum chat experience for…

Google Launches New Dialogflow CX in Beta

By Alessandro Botticelli September 02, 2020

Google has beta launched a new version of it's Dialogflow natural language understanding (NLU) platform: Dialogflow CX. The Dialogflow version we all know and love is now called Dialogflow ES. The new Dialogflow Customer Experience (CX) platform is aimed at…

Google Launch AI Chatbot for COVID-19 Info

By Alessandro Botticelli April 10, 2020

The Rapid Response Virtual Agent program includes open source templates for companies to add coronavirus content to their own chatbots. Artificial intelligence and machine learning are continuing to take a front-row seat in fighting COVID-19, with Google Cloud launching an…

Dialogflow Mega Agent

By Alessandro Botticelli February 01, 2020

A Mega Agent..so what?! Ok so you could argue that I need to get out more...but I was excited to notice yesterday that there is a new feature which has sneaked into the Dialogflow console. This is the concept of…

How to Train a Chatbot

By Alessandro Botticelli January 31, 2020

Training data for chatbots. I'm going to look at the challenges in creating a chatbot which can answer questions about its specific domain effectively. In particular, I'm going to look at the challenges and possible solutions in creating a chatbot…

A Website Chatbot to Solve Your Business Problems

By Alessandro Botticelli January 27, 2020

Create a customer support chatbot for your website. Is your business a victim of poor customer support, slow response time, and high customer demands? You can use a website chatbot to increase customer satisfaction and retention. Many companies suffer from…

Dialogflow Knowledge Connectors

By Alessandro Botticelli January 23, 2020

Tips. Insight. Offers. Are You In? In this post, I'm going to look at the new Knowledge Connectors feature in Google Dialogflow. As I look at the features in more detail I'm assuming you understand the more common Dialogflow terms…

Building a Chatbot Using Amazon Lex

By Alessandro Botticelli June 21, 2021

What is Amazon Lex Amazon Lex is a service by AWS for building conversational interfaces into any application using voice and text. Lex has quickly become popular among chatbots enthusiasts looking to leverage the technology which powers Alexa. Users can…

IBM Watson for Building Chatbots

By srozmanic December 07, 2019

IBM Watson Developer tools that make it easy to incorporate conversation, language, and search into your applications. Watson gives you access to detailed developer resources that help you get started fast, including documentation and SDKs on GitHub. There are several…

Key Features of Conversational AI Platforms

By Alessandro Botticelli November 05, 2019

We build a lot of different types of chatbots at The Bot Forge and deliver these to a variety of channels such as websites, Facebook Messenger, Slack, and WhatsApp. To create our chatbots we often use different AI platforms…