Chatbot Case Studies
Here are some of our chatbot project case studies. Learn how we created chatbots and solutions to make our clients products, services or processes better.
Chatbot Platform • November 08, 2019
WHAT ARE CHATBOTS, BOTS,CONVERSATIONAL INTERFACES….?
Chatbots, AI Chatbots, chat bots, bots, virtual assistants, conversational interfaces are becoming increasingly powerful, enabling them to take on more complex roles.
A chatbot is a service, powered by natural language processing rules and artificial intelligence (AI), that you interact with via a voice or text-based chat interface. AI technology is used to enable the service to respond to specific user interaction. For example, a user could ask a chat bot a question or give it an instruction and the bot could respond or perform an action as appropriate. Chatbots can live in many major chat products as well as on your website.
An effective Chatbot can distinguish your brand, enhance relationships with current customers, open new channels to fresh customers and reduce customer service costs. Chatbots can be used in a variety of roles and in many different industries.
CREATING CHATBOTS: OUR PHILOSOPHY
Building a chatbot can mean investing in the technology and time, so it’s up to you where you want to go with your chatbot. There are many out of the box chatbot solutions on the market but these have often fallen short and provide a bad user experience. Unfortunately, there are thousands of chatbots which have not had the time and money invested in them and so have not gained the desired results.
Our goal is to use market leading ai technology to create carefully planned and executed awesome conversational interfaces.
Facebook Messenger chatbots showed a 70% failure rate in 2017 . No code solutions can be good for simple scripted bots, but they are often sold as something bigger.
To create a chatbot which creates extraordinary value and experience, the required time, expertise and budget is needed. To really maximise functionality and integration, chatbots need to be customized in ways that can only be achieved with code and need to leverage strong natural language processing and machine learning technology.
Ultimately when considering a chatbot for your business you need to consider what you really want to achieve. Custom solutions which are built on streamlined, well designed and tested conversational functionality but are still flexible enough to add the features you require are often the ideal solution.
Our chatbot agency can create custom chatbot solutions to match your brief. Contact us to talk about your project.
We leverage and build on top of market-leading technologies
THE TECHNOLOGY WE USE TO BUILD AWESOME CHATBOTS
As chatbot developers and AI specialists, we can build a chatbot for popular messengers including Alexa, Google Assistant, Web Demo, Facebook Messenger, Slack, Viber, Twitter, Twilio, Skype, Telegram and Kik.
Dialogflow is the AI brain behind our bots. It provides our advanced AI and Natural Language Processing. and as a result, can be scaled to millions of users.
Chatbots are only really of value if the dialogue is actionable. To be actionable you need logic. To achieve this we use Google cloud Firebase. Cloud Functions provide a connective layer of logic that lets us write code to connect and extend your backend services using our expertise in the Node.js runtime environment. We also leverage AWS services for our Alexa projects.
With AWS and Firebase to hand we have no problems providing enterprise level chatbot solutions.
IBM WATSON FOR BUILDING CHATBOTS
There are several IBM Watson APIs available on the IBM Cloud. One of them is IBM Watson Assistant. Watson Assistant enables you to build apps that include natural language processing and structured conversation. The service provides an API which you can call from an app or website to hook into your chatbot. Watson Assistant API […]
Chatbot Technology Landscape – AI Platforms
We build a lot of different types of chatbots at The Bot Forge and deliver these to a variety of platforms such as Web, Facebook Messenger, Slack or WhatsApp. To create our chat bots we often use different AI platforms which offer more suitable features for a specific project. All the major cloud and open-source […]
WhatsApp Business & Creating a WhatsApp Chatbot
Creating a WhatsApp chatbot with Twilio and Dialogflow: In this article, I’m going to cover WhatsApp business and dive into creating a WhatsApp chatbot. Why is WhatsApp so important? It’s official, WhatsApp has one or two users…yes, that’s the understatement of the year! In fact, WhatsApp has 1.5 billion users from 180 countries, that […]
