Our goal was to create a digital compliance assistant to be integrated into the MO® Enterprise platform to provide a compliance and professional development information service 24/7.
© Model Office
SAAS Regulatory Dashboard
© Model Office wanted to create a chatbot which could provide accurate responses to the large variety of regulary specific and general questions which would be asked as part of a complex enterprise level SAAS.
These questions could be simple FAQs such as:
User: "What are pension trustee duties?" MO: "Pension Trustees duties do not change across pension..."
Or more complex enquiries where MO would need to ask further qualifying questions to provide the most accurate information for the user enquiry e.g:
User: "What is the latest on Pension transfers " MO: "What concerns you? Pension misselling? Poor investor decision making?" User: "Pension Misselling" MO: "The FCA are doing some good work here Link to more information"
The chatbot would be provide as an API service which could be integrated into the © Model Office dashboard.
We were provided with some very useful intents and training phrases and user enquiry data from the team at Model Office as they know their subject matter inside out.
Intents were provided to us in spreadsheet format and from this information we were able to create the conversational scripts and then implement the conversation ability.
This was an iterative process. Matching user intents to core functionality and features and training the natural language processor to understand users and handle conversation failure scenarios gracefully.
The training data was invaluable for perfecting the bot conversations. The process highlights the need to monitor the chatbot as part of a continuous cycle of continuous learning.
MO supplies key information and guidance on all user questions 24/7 as part of the complex Model Office financial regulation platform. The MO chatbot API is hosted and managed by ourselves in the cloud and then consumed by the Model Office chat interface.
MO has a female character with an informal and helpful personality which works well with the subject matter and her role of a compliance assistant.
MO can handle 340 + separate intents (separate enquiries) with multiple training phrases(utterances) for each one of these. Some intents can be answered simply whilst others needed a more complex approach to the conversation. MO remembers context and asks further questions to provide more relevant answers to her users.
The chatbot also provides Smalltalk and automatic spelling correction.
The MO chatbot API returns text and HTML responses for richer content.
Training is ongoing with the Model Office chatbot, we are constantly improving her responses and adding new ones so that she is always getting smarter.
Excellent, very happy with the personalised services, accommodation of our specific needs within financial services.
Hands on and highly personable and flexible with creative ideas, their personable and innovative approach is impressive.
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