MO supplies key information and guidance on all user questions 24/7 as part of the complex Model Office financial regulation platform. The MO chatbot API is hosted and managed by ourselves in the cloud and then consumed by the Model Office chat interface.
MO has a female character with an informal and helpful personality which works well with the subject matter and her role of a compliance assistant.
MO can handle 340 + separate intents (separate enquiries) with multiple training phrases(utterances) for each one of these. Some intents can be answered simply whilst others needed a more complex approach to the conversation. MO remembers context and asks further questions to provide more relevant answers to her users.
The chatbot also provides Smalltalk and automatic spelling correction.
The MO chatbot API returns text and HTML responses for richer content.
Training is ongoing with the Model Office chatbot, we are constantly improving her responses and adding new ones so that she is always getting smarter.