Help For Heroes
Introducing Tommy; The Help For Heroes customer support ai chatbot
Help for Heroes is a UK-based charity that helps injured and sick veterans and their families. Help for heroes approached us to discuss their idea for a chatbot project.
Because of the lockdown in 2020, a lot of the face-to-face activities Help For Heroes were doing with veterans had to stop. More and more of them were coming to https://www.helpforheroes.org.uk/ and we had a challenge with navigation.
We wanted the ability to direct people in a quick, effective, and easy manner.
The other challenge we had was with our supporter care team. They were getting quite a lot of phone calls, asking questions about the site. We wanted to free up their time by making the site content a bit more accessible.
After a bit of analysis and research, we came to the idea that a site bot was what we needed. We spoke to quite a few suppliers and eventually chose The Bot Forge.
Jamie Walker – Marketing Director, Help for Heroes
How we solved it
So far the feedback from Help For Heroes has been fantastic. Tommy is working hard to answer any questions he is asked. The key thing to remember is that Tommy is powered by machine learning and so will improve over time with regular training.
What does the future hold for Tommy? We may investigate adding voice input capabilities; which will make for one advanced automated assistant!