About Us
We are The Bot Forge, a UK-based chatbot agency ready to create conversational AI solutions for your business
Our Agency Vision
Forge a conversational AI project which brings extraordinary value and experience to your organisation
Chatbot capabilities are evolving rapidly, opening up a wealth of opportunities. Our chatbot services are second to none. We consult, design, build and monitor the optimum chatbot for your organisation.
Creating an effective chatbot can be complex. Our chatbot builders are here to walk you through the process all the way from initial planning, chatbot design, then delivery, training, and ongoing support.
We are bot building experts and provide solutions that can be integrated into a range of different platforms (Alexa, Facebook Messenger, Google Home, Slack, Microsoft Teams, Website Integration).
Our Approach
Our team of natural language processing (NLP) experts, conversation designers, conversational architects, project managers, and interaction designers are focused on forging engaging voice and text-based conversational interfaces powered by AI.
We look at your business and advise where a chatbot can be of value, whether it be marketing, e-commerce, business support, or other applications.
Our work is focused on the development of customer-specific solutions. Agile methods are integrated into our workflow to guarantee high customer involvement and an iterative development process.
Read forging a successful chatbot to find out about your project at The Bot Forge.
The Conversation Experience
The devils in the dialogue
An effective AI Chatbot can distinguish your brand, enhance relationships with current customers and open new channels to fresh customers.
At the heart of all our projects is the perfect conversational experience.
However, it’s not always a straightforward process and is something that needs careful planning. The requirements and discovery stage of a project is in our mind the most important and this is where we will plan your chatbots capabilities and functionality using user stories.
We build out the conversation flows to achieve the chatbot’s purpose, including visual assets, buttons and information cards depending on your chosen integration.
Our natural language professionals will assist in writing the copy for the bot responses and conversational dialogue whilst making sure the user experience is handled appropriately if things move off from the expected conversational flow. We can also work with you on brand personality and bot character.
