Chatbot capabilities are evolving rapidly, opening up a wealth of opportunities. As a chatbot agency, we advise, design and build the optimum chatbot for your organisation.
Our goal is to create a chatbot which creates extraordinary value and experience for your organisation.
Creating an effective chatbot can be complex. We are here to walk you through the process all the way from initial planning to delivery, training and ongoing support. Forging the perfect chatbot.
Our chatbot agency is based in Buckinghamshire, UK. We have 20 years of software development experience.
Our team of natural language processing (NLP) experts, Natural language understanding (NLU) experts, artificial intelligence specialists, conversational architects, project managers, and interaction designers are focused on forging engaging voice and text-based conversational interfaces powered by AI. Have a look at some of our conversational ui projects.
We provide solutions across a range of different services (Alexa, Facebook Messenger, Google Home, Slack, Website Integration).
We look at your business and advise where a chatbot can be of value, whether it be marketing, e-commerce, business support or other applications.
Our work is focused on the development of customer-specific solutions. Agile methods are integrated into our workflow to guarantee high customer involvement and an iterative development process.
Read forging a successful chatbot to find out about your project at The Bot Forge.
Once released, your chatbot journey does not end there. We use the extensive training capabilities of our chatbots to fine-tune the user experience: constantly improving their conversational abilities.
We provide valuable analytical data on chatbot sessions, queries and top intents handled.
Once your chatbot is ready we will advise and assist in a successful beta launch.
This will enable us to beta test and train your Chatbot so that it delivers the best possible experience to your users before going to public release. This training process is vital to achieving maximum success.
With our knowledge and experience, we are committed to using the best practices and latest technology in chatbot development at our disposal to ensure your Chatbot project is a success.
We use agile methodologies to ensure your project runs smoothly.
We will talk to you about your conversational UI use case and requirements. Looking at your chatbot persona, language capabilities, UI elements if needed and conversation flow. We also look at integration options, your choice of platform delivery and any other functionality you would like your chatbot to provide.
The Conversation Experience
An effective AI Chatbot can distinguish your brand, enhance relationships with current customers and open new channels to fresh customers.
However, it’s not always a straightforward process and is something which needs careful planning. The requirements and discovery stage of a project is in our mind the most important and this is where we will plan your chatbots capabilities and functionality using user stories.
We build out the conversation flows to achieve the chatbot’s purpose, including visual assets, buttons and information cards depending on your chosen integration.
Our natural language professionals will assist in writing the copy for the bot responses and conversational dialogue whilst making sure the user experience is handled appropriately if things move off from the expected conversational flow. We can also work with you on brand personality and bot character.
THE TEAM
Adrian brings more than 20 years of software development experience and holds an MSc in Computing and Information Systems.
He has experience working in start-ups and global technical companies in a host of industries primarily in the role of lead UI Engineer.
Before founding and leading the team at The Bot Forge.io, Adrian was a senior engineer at McAfee.
He is passionate about conversational UI and providing custom chatbot solutions for The Bot Forge’s customers.
Julie is responsible for developing and executing business strategy and expanding our growth/opportunities including alliances, partnerships and other collaborations.
Prior to joining The Bot Forge Julie served as the Global Alliance Manager for Deloitte at SAGE. She has extensive experience managing strategic global relationships for companies such as
Microsoft UK & Australia of Dell, IBM, HP SAP and VMware.
Julie has a passion for working in emerging technology and looking for ways to forge new opportunities, partnerships and alliances within conversational UI, machine learning and chatbot solutions.
Carol works closely with our clients to deliver key customer success goals by understanding the business challenges they are currently facing and providing bespoke solutions to help maximise customer satisfaction and engagement.
She has over 16 years experience of working within the SAAS industry in both SME and Enterprise global markets across a range of diverse industry sectors including Not For Profit, Finance, Legal, Retail, Education and Media.
Carol has a passion for building and maintaining strong relationships with all her clients to ensure they have a positive experience throughout The Bot Forge journey.
Would you like to develop a smart AI chatbot for your business? Contact our team to talk about your chatbot ideas, create a chatbot using an NLP engine, or hire a chatbot developer to develop a custom chatbot strategy for your business.
