Chatbot capabilities are evolving rapidly, opening up a wealth of opportunities. As a chatbot agency, we advise, design and build the optimum chatbot for your organisation.
Our goal is to create a chatbot which creates extraordinary value and experience for your organisation.
Creating an effective chatbot can be complex. We are here to walk you through the process all the way from initial planning to delivery, training and ongoing support. Forging the perfect chatbot.
Our chatbot agency is based in Buckinghamshire, UK. We have 20 years of software development experience specialising in UI. Our team of natural language processing (NLP) experts, Natural language understanding (NLU) experts, artificial intelligence specialists, conversational architects, project managers, and interaction designers are focused on forging engaging voice and text-based conversational interfaces powered by AI. Have a look at some of our conversational ui projects.
We provide solutions across a range of different services (Alexa, Facebook Messenger, Google Home, Slack, Website Integration).
We look at your business and advise where a chatbot can be of value, whether it be marketing, e-commerce, business support or other applications.
Our work is focused on the development of customer-specific solutions. Agile methods are integrated into our workflow to guarantee high customer involvement and an iterative development process.
Read forging a successful chatbot to find out about your project at The Bot Forge.
We will talk to you about your conversational UI use case and requirements. Looking at your chatbot persona, language capabilities, UI elements if needed and conversation flow. We also look at integration options, your choice of platform delivery and any other functionality you would like your chatbot to provide.
With our knowledge and experience, we are committed to using the best practices and latest technology in chatbot development at our disposal to ensure your Chatbot project is a success.
We use agile methodologies to ensure your project runs smoothly.
Once your chatbot is ready we will advise and assist in a successful beta launch.
This will enable us to beta test and train your Chatbot so that it delivers the best possible experience to your users before going to public release. This training process is vital to achieving maximum success.
Once released, your chatbot journey does not end there. We use the extensive training capabilities of our chatbots to fine-tune the user experience: constantly improving their conversational abilities.
We provide valuable analytical data on chatbot sessions, queries and top intents handled.
The Conversation Experience
An effective AI Chatbot can distinguish your brand, enhance relationships with current customers and open new channels to fresh customers.
However, it’s not always a straightforward process and is something which needs careful planning. The requirements and discovery stage of a project is in our mind the most important and this is where we will plan your chatbots capabilities and functionality using user stories.
We build out the conversation flows to achieve the chatbot’s purpose, including visual assets, buttons and information cards depending on your chosen integration.
Our natural language professionals will assist in writing the copy for the bot responses and conversational dialogue whilst making sure the user experience is handled appropriately if things move off from the expected conversational flow. We can also work with you on brand personality and bot character.
Would you like to develop a smart AI chatbot for your business? Contact our team to talk about your chatbot ideas, create a chatbot using an NLP engine, or hire a chatbot developer to develop a custom chatbot strategy for your business.
