Custom Chatbot Development

We are specialists in custom chatbot development. We create enterprise grade chatbots for all industries. Using the latest industry leading platforms and technology.

chatbot development agency

Custom Chatbot Development

We provide custom chatbot development services for all industries – E-commerce, Real Estate, Banking, Healthcare, Manufacturing, Finance, Travel & Hospitality, and others. We offer individual consulting tailored to your company’s needs.

We are experts in leveraging the latest conversational AI technology to match your requirements.

Our expertise in custom chatbot development enables us to pick the best of breed technology for your use-case and budget.

Chatbot Consultancy

A custom chatbot development service to meet your needs

Every chatbot project is different. Our custom chatbot development services are flexible to meet your needs. We can create your project from a detailed brief or we can work with you from idea stage to bring your project to reality.

Our focus is to make sure your chatbot project is at the right price to suit your budget, meets your requirements and above all is a success.

Chatbot development expertise


Conversational AI technology is constantly evolving, with technical capabilities changing rapidly. It’s our job to navigate this landscape and select the best technology to create a chatbot solution which will meet your requirements and integrate with your current systems.

We are technology agnostic. We choose the best technology for your project.

Custom Chatbot Solutions for your Industry

We develop custom chatbot solutions for the following industries


Retail chatbot


  • Advanced product suggestions.
  • Customer requirements capture
  • Quick checkout and product browsing
  • Automated general queries
  • Shipping and Handling Updates
Banking and Finance
Sports and Events
Manufacturing and Industry
Human Resource
Healthcare and Pharma
Travel and Tourism

We use the best of breed technology

Every chatbot project is different. So whether you need a cloud based solution or something on premise, we can help!

Our chatbot development services use the most advanced AI platforms. We specialise in a number of natural language technologies:

  • Rasa
  • Dialogflow
  • Amazon Lex
  • Microsoft Luis and Bot Framework
  • IBM Watson

Custom chatbots for any platform

We can create chatbots for the following platforms. If you want to deploy elsewhere, get in touch, I’m sure we can help.

  • Facebook Messenger Chatbot
  • WhatsApp Messenger Chatbot
  • Telegram Chatbot
  • IBM Watson Chatbot
  • Slack Chatbot
  • Twilio
  • Microsoft Teams Chatbot
  • Custom Website Chatbot
  • IOT

Enterprise grade

We run the majority of our services in the Google Cloud, AWS or Microsoft AZURE, providing a solid and scalable platform that is ISO certified and GDPR compliant. To provide the best in class conversational AI we have deep integrations with best of breed Artificial Intelligence technology.
Enterprise services

Managed Custom Chatbot Solution

All the conversational projects we deliver are built upon a solid platform and managed by The Bot Forge team so that your organisation and your users can benefit from the technology without the headaches.

All of our customers have access to our advanced chatbot analytics platform: so you can view the most important metrics to understand how your chatbot is being used.

Happy Clients

"We came to The Bot Forge to gain an insight into Chatbot technology, its capabilities and its applications. We found them to be knowledgeable and insightful when discussing bots and AI.

We were particularly interested in how chatbots could help us save on customer service costs and provide a new channel for us to connect with new and existing customers.

The information which we obtained from speaking to The Bot Forge will be invaluable in making more informed decisions in the future about using this technology and we hope to work with them again."


Emily (

"The Bot Forge offered a great service to us for the Saddleback Fred Whitton Challenge, which was really helpful for our customers and customer service team alike! They created a Facebook Chatbot based on the FAQs on the event website, which developed over time as more questions came up. Not only did this take some weight off our team and enhance customer experience, but it has also allowed us to better understand what information our riders are seeking, so that we can better answer their questions proactively through the website and social media. Adrian is always available at the drop of a hat, and eager to provide helpful solutions and developments."

Katie (Human Race Events)

"They’re responsive and organized, providing all the necessary information to track project progress.

The team is incredibly easy to work with. They took our idea and made it into reality."


Paul (Stitch)

"I’m really pleased with the bot and services we’re getting from The Bot Forge. Since we started working with Adrian, he completely lived up to his promises. The end-to-end process has been very slick.

The team was very straightforward to deal with. It was very much about them looking at how they could deliver in the quickest amount of time, with the least amount of investment required.

The Bot Forge understood our pain as a charity with a small team, and they took away a lot of the mystery and fluff from the process."


Jamie (Help For Heroes)

"I’m impressed with the chatbot it seemed to work well.

I think it is a good source of help and with it learning as it goes along it would answer lots of questions going forward.

If it cannot help it still contacts the organisers where we can answer."


Carolyn (Fred Whitton Challenge)

"The CIPS Professional Services Group (Procurement) approached The Bot Forge regarding consultancy and the creation of a demonstration Chatbot to support a conference presentation regarding industry 4.0 Technology. This was shown in front of ~100 Procurement professionals on December 2018 at Clifford Chance (London).

The Demonstration Chatbot built by Adrian at The BotForge was brilliant and we received really good feedback on the idea and execution. The Bot Forge perfectly met our requirements.

The team at Botforge will do everything they can to ensure your project is a success at the right price to suit budget! Would fully recommend!"


Jack (Clifford Chance)

Reliable & Trustworthy

Google Cloud Partner

The Bot Forge an approved Google Cloud Partner.

We are also recognised, by Google, for Cloud Contact Centre AI expertise.

Highly Rated

The Bot Forge has been consistently chosen as one of the top-ranked AI companies in the UK.

Our company is not only 5-star rated, but listed among the best on Clutch.

ManyChat Agency Partner


As a ManyChat Agency Partner, The Bot Forge are recognised experts when it comes to building on top of the #1 chat marketing platform for Facebook Messenger.

Need Help With Your Project?

If you'd like help achieving your chatbot and voice assistant project objectives, please schedule a free consultation with one of our experts.