Custom Chatbot Development

We love to build high-performing, enterprise-grade chatbots utilising industry-leading technology.

illustration of chatbot uses

A Boutique Chatbot Agency

As a chatbot agency, we offer chatbot development services for a wide range of industries, including e-commerce, real estate, financial services, healthcare, manufacturing, and travel & hospitality. No matter your requirements, we can offer a solution tailored to your company's needs.

We pride ourselves on leveraging the latest conversational AI technology to match your requirements. Allow us to pick the best in breed technology for your use case and budget.

Chatbot Consultancy

A custom chatbot development service to meet your needs

Every chatbot project is different. Our custom chatbot development services are flexible to meet your needs. We can create your project from a detailed brief or we can work with you from idea stage to bring your project to reality.

Our focus is to make sure your chatbot project is at the right price to suit your budget, meets your requirements and above all is a success.

Chatbot development expertise


Conversational AI technology is constantly evolving, with technical capabilities changing rapidly. It’s our job to navigate this landscape and select the best technology to create a chatbot solution which will meet your requirements and integrate with your current systems.

We are technology agnostic. We choose the best technology for your project.

Industry-Specific Chatbots

Each industry can benefit from a chatbot in unique ways using tailored solutions.

Sports & Events
  • Improve participant communication
  • Event support with familiar technology
  • Provide fast event information
  • Provide organisers with immediate access to event guides and handbooks
  • Multi-language customer support 24/7
  • Events promotion
Financial Services
Tech & IT
HR & People
Healthcare & Pharma
Travel & Hospitality

Market-Leading Technology

Every chatbot project is different. So whether you need a cloud-based solution or something on-premise, we can help!

Our chatbot development utilises the most advanced AI platforms available. We specialise in a number of natural language platforms, including:

  • Rasa
  • Dialogflow
  • Amazon Lex
  • Microsoft Luis & Bot Framework
  • IBM Watson

Wide Ranging Chatbot Solutions

We regularly integrate with these channels, and more!

  • Facebook Messenger Chatbot
  • WhatsApp Chatbot
  • Telegram Chatbot
  • Slack Chatbot
  • Twilio
  • Microsoft Teams Chatbot
  • Custom Website Chatbot
  • Google Assistant
  • Alexa
  • IOT

Enterprise Grade Standards

We run the majority of our services in the Google Cloud, AWS or Microsoft Azure, providing a solid and scalable platform that is ISO certified and GDPR compliant.

To provide the best in class conversational AI we have deep integrations with best of breed Artificial Intelligence technology.
Enterprise services

Expert Chatbot Management

All the conversational projects we deliver are built upon a solid platform and managed by The Bot Forge team so that your organisation and your users can benefit from the technology without headaches.

All of our customers also get access to our advanced chatbot analytics platform so you can view the most important metrics to understand how your chatbot is being used.

Happy Clients

Jamie (Help For Heroes)

"I’m really pleased with the bot and services we’re getting from The Bot Forge. Since we started working with Adrian, he completely lived up to his promises. The end-to-end process has been very slick.

The team was very straightforward to deal with. It was very much about them looking at how they could deliver in the quickest amount of time, with the least amount of investment required.

The Bot Forge understood our pain as a charity with a small team, and they took away a lot of the mystery and fluff from the process."

Chris (Director, Model Office)

"The Bot Forge provides custom software development services for a RegTech company. The team developed a compliance chatbot for the client's platform to provide guidance to their customers.

Excellent, very happy with the personalised services, accommodation of our specific needs within financial services. Their personable and innovative approach was impressive."

Emily (

"We came to The Bot Forge to gain an insight into Chatbot technology, its capabilities and its applications. We found them to be knowledgeable and insightful when discussing bots and AI.

We were particularly interested in how chatbots could help us save on customer service costs and provide a new channel for us to connect with new and existing customers.

The information which we obtained from speaking to The Bot Forge will be invaluable in making more informed decisions in the future about using this technology and we hope to work with them again."

Scott (CEO, Skin Check Champions)

"SPOT BOT has generated a few thousand unique users since its launch without any paid advertising or promotion. Every user is completely organic, spread (as designed) through shares and word of mouth, leading to thousands of skin checks booked and tens if not hundreds of skin cancers found.

A great first dip into the Messenger Bot pool which we're really excited to build on with Bot Forge as a vital partner... It's really lovely to work with them. Very clear communicators. Quick and efficient responses. Strong experience - well applied. Adrian was a really great partner, setting us up for success at all turns. Can't recommend him and his team enough."

Katie (Human Race Events)

"The Bot Forge offered a great service to us for the Saddleback Fred Whitton Challenge, which was really helpful for our customers and customer service team alike! They created a Facebook Chatbot based on the FAQs on the event website, which developed over time as more questions came up. Not only did this take some weight off our team and enhance customer experience, but it has also allowed us to better understand what information our riders are seeking, so that we can better answer their questions proactively through the website and social media. Adrian is always available at the drop of a hat, and eager to provide helpful solutions and developments."

Paul (Stitch)

"They’re responsive and organized, providing all the necessary information to track project progress.

The team is incredibly easy to work with. They took our idea and made it into reality."

Carolyn (Fred Whitton Challenge)

"I’m impressed with the chatbot it seemed to work well.

I think it is a good source of help and with it learning as it goes along it would answer lots of questions going forward.

If it cannot help it still contacts the organisers where we can answer."

Jack (Clifford Chance)

"The CIPS Professional Services Group (Procurement) approached The Bot Forge regarding consultancy and the creation of a demonstration Chatbot to support a conference presentation regarding industry 4.0 Technology. This was shown in front of ~100 Procurement professionals on December 2018 at Clifford Chance (London).

The Demonstration Chatbot built by Adrian at The BotForge was brilliant and we received really good feedback on the idea and execution. The Bot Forge perfectly met our requirements.

The team at Botforge will do everything they can to ensure your project is a success at the right price to suit budget! Would fully recommend!"

Reliable Expertise

Google Cloud Partner

The Bot Forge an approved Google Cloud Partner.

We are also recognised, by Google, for Cloud Contact Centre AI expertise.

Highly Rated

The Bot Forge has been consistently chosen as one of the UK's top-ranked AI companies.

Our company is not only 5-star rated, but listed among the best on Clutch.

ManyChat Partner


As a ManyChat Agency Partner, The Bot Forge are recognised experts when it comes to building on top of the #1 chat marketing platform for Facebook Messenger.

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Need Help With Your Project?

If you'd like help achieving your chatbot, voice assistant or AI project objectives, please schedule a free consultation with one of our experts.