Why Use Google Business Messages?
75% of consumers now prefer to engage with a brand over private messaging channels versus traditional channels.
Over 5.5 billion searches happen on Google Search every day.
With Google’s Business Messages, your brand can be there to help answer your customer’s questions, the moment they have them. Build a customer's trust by showing expected wait times, common questions, and an option to speak to an agent. Sell from the SERP by showing off your products & services in carousels and cards!
- Meet customers in their moment of need, in the channel of their choice
- Improve response times with digital agents and increase customer satisfaction
- Drive business value with richer, more engaging experiences
What Can a Business Messages Chatbot Do?
Messaging a business without having to leave a search result, you say? Yep, that's cool.
It's easy to add a 'Chat' option to your brand's Google Business Profiles (formerly known as 'Google My Business'). Before you know it, Business Messages is prominent on your brand listings in Google Search & Google Maps.
For those of you that know your SERPs from your SEO, there are multiple entry points to business messages. As well as the standard business profile view, you can kick off a chat via local packs, featured snippets, and sitelinks.
The option to message isn't limited to search results; you can add the same chat interface to your website.
Google Business Messages can be connected to Dialogflow ES and CX which are amongst the most powerful conversational AI platforms in the industry. That right there is the foundation of a time saving, customer delighting chatbot.
Put smiles on your customer's faces with annoyingly useful features like carousels and photos that let you expand your conversations into loyalty, purchases, appointment scheduling... even upselling.
Choose a Google Partner
Why Choose Us?
We are part of Google’s program for Business Messages which enables us to learn and build with the technology and influence the product roadmap.
We can offer our customers an upgraded messaging experience through Google Search and brand-owned channels whilst leveraging the advanced AI of Google Dialogflow ES/CX to create truly automated experiences.
Business Messages creates a stronger customer experience by enabling us to do a better job at ‘hearing’ shoppers, answering their questions and uncovering new ways to delight Levi’s fans.”
Rico Arrastia, VP Product Experience, Levi’s
Jamie (Help For Heroes)
"I’m really pleased with the bot and services we’re getting from The Bot Forge. Since we started working with Adrian, he completely lived up to his promises. The end-to-end process has been very slick.
The team was very straightforward to deal with. It was very much about them looking at how they could deliver in the quickest amount of time, with the least amount of investment required.
The Bot Forge understood our pain as a charity with a small team, and they took away a lot of the mystery and fluff from the process."
Chris (Director, Model Office)
"The Bot Forge provides custom software development services for a RegTech company. The team developed a compliance chatbot for the client's platform to provide guidance to their customers.
Excellent, very happy with the personalised services, accommodation of our specific needs within financial services. Their personable and innovative approach was impressive."
"We came to The Bot Forge to gain an insight into Chatbot technology, its capabilities and its applications. We found them to be knowledgeable and insightful when discussing bots and AI.
We were particularly interested in how chatbots could help us save on customer service costs and provide a new channel for us to connect with new and existing customers.
The information which we obtained from speaking to The Bot Forge will be invaluable in making more informed decisions in the future about using this technology and we hope to work with them again."
Scott (CEO, Skin Check Champions)
"SPOT BOT has generated a few thousand unique users since its launch without any paid advertising or promotion. Every user is completely organic, spread (as designed) through shares and word of mouth, leading to thousands of skin checks booked and tens if not hundreds of skin cancers found.
A great first dip into the Messenger Bot pool which we're really excited to build on with Bot Forge as a vital partner... It's really lovely to work with them. Very clear communicators. Quick and efficient responses. Strong experience - well applied. Adrian was a really great partner, setting us up for success at all turns. Can't recommend him and his team enough."
Katie (Human Race Events)
"The Bot Forge offered a great service to us for the Saddleback Fred Whitton Challenge, which was really helpful for our customers and customer service team alike! They created a Facebook Chatbot based on the FAQs on the event website, which developed over time as more questions came up. Not only did this take some weight off our team and enhance customer experience, but it has also allowed us to better understand what information our riders are seeking, so that we can better answer their questions proactively through the website and social media. Adrian is always available at the drop of a hat, and eager to provide helpful solutions and developments."
"They’re responsive and organized, providing all the necessary information to track project progress.
The team is incredibly easy to work with. They took our idea and made it into reality."
Carolyn (Fred Whitton Challenge)
"I’m impressed with the chatbot it seemed to work well.
I think it is a good source of help and with it learning as it goes along it would answer lots of questions going forward.
If it cannot help it still contacts the organisers where we can answer."
Jack (Clifford Chance)
"The CIPS Professional Services Group (Procurement) approached The Bot Forge regarding consultancy and the creation of a demonstration Chatbot to support a conference presentation regarding industry 4.0 Technology. This was shown in front of ~100 Procurement professionals on December 2018 at Clifford Chance (London).
The Demonstration Chatbot built by Adrian at The BotForge was brilliant and we received really good feedback on the idea and execution. The Bot Forge perfectly met our requirements.
The team at Botforge will do everything they can to ensure your project is a success at the right price to suit budget! Would fully recommend!"