The Benefits of Conversational AI
Implemented correctly, Chatbots, Voice Assistants and Conversational IVR can assist businesses and organisations in multiple roles.
Whether it be automating processes, improving marketing reach, increasing sales, reducing costs and streamlining the customer experience.
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What We Do
Our chatbot agency enables organisations to make the most effective use of conversational AI technology by providing expert consultancy and development services. Our team is focused on forging engaging voice and text-based conversational interfaces using market-leading technologies.
We use the latest technologies for our conversational AI development, leveraging our advanced knowledge in each platform. Creating advanced conversational ability and implementing complex integrations.
We have experience creating conversational agents for multiple industry verticals and a variety of use-cases.
Conversational AI Solutions
A chatbot is a service, powered by rules and artificial intelligence, that you interact with via a chat interface. The service could be any number of things, ranging from functional to fun, providing answers, collecting customer information, driving sales. They can live in any major chat product (Facebook Messenger, Slack, Telegram, Viber, Twitter). Chatbots can also be deployed into voice-enabled assistants such as Amazon Echo or as part of your website. An AI chatbot or voice assistant is the natural and engaging way to connect with your customers and users. Read more about chatbots.
Voice Enabled Technology
With the explosion of voice search on platforms such as Amazon Echo and Google Home, now is the time to expand your digital interactions to voice-activated services.
Intelligent IVR: New technological capabilities now mean that we can integrate telephony services with chatbots. Enabling us to offer an innovative calling experience with advanced voice interaction.
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"I’m really pleased with the bot and services we’re getting from The Bot Forge. Since we started working with Adrian, he completely lived up to his promises. The end-to-end process has been very slick.
The team was very straightforward to deal with. It was very much about them looking at how they could deliver in the quickest amount of time, with the least amount of investment required.
The Bot Forge understood our pain as a charity with a small team, and they took away a lot of the mystery and fluff from the process."
Jamie (Help For Heroes)
"The Bot Forge provides custom software development services for a RegTech company. The team developed a compliance chatbot for the client's platform to provide guidance to their customers.
Excellent, very happy with the personalised services, accommodation of our specific needs within financial services. Their personable and innovative approach was impressive."
Chris Davies (Director, Model Office)
"We came to The Bot Forge to gain an insight into Chatbot technology, its capabilities and its applications. We found them to be knowledgeable and insightful when discussing bots and AI.
We were particularly interested in how chatbots could help us save on customer service costs and provide a new channel for us to connect with new and existing customers.
The information which we obtained from speaking to The Bot Forge will be invaluable in making more informed decisions in the future about using this technology and we hope to work with them again."
"The Bot Forge offered a great service to us for the Saddleback Fred Whitton Challenge, which was really helpful for our customers and customer service team alike! They created a Facebook Chatbot based on the FAQs on the event website, which developed over time as more questions came up. Not only did this take some weight off our team and enhance customer experience, but it has also allowed us to better understand what information our riders are seeking, so that we can better answer their questions proactively through the website and social media. Adrian is always available at the drop of a hat, and eager to provide helpful solutions and developments."
Katie (Human Race Events)
"They’re responsive and organized, providing all the necessary information to track project progress.
The team is incredibly easy to work with. They took our idea and made it into reality."
"I’m impressed with the chatbot it seemed to work well.
I think it is a good source of help and with it learning as it goes along it would answer lots of questions going forward.
If it cannot help it still contacts the organisers where we can answer."
Carolyn (Fred Whitton Challenge)
"The CIPS Professional Services Group (Procurement) approached The Bot Forge regarding consultancy and the creation of a demonstration Chatbot to support a conference presentation regarding industry 4.0 Technology. This was shown in front of ~100 Procurement professionals on December 2018 at Clifford Chance (London).
The Demonstration Chatbot built by Adrian at The BotForge was brilliant and we received really good feedback on the idea and execution. The Bot Forge perfectly met our requirements.
The team at Botforge will do everything they can to ensure your project is a success at the right price to suit budget! Would fully recommend!"
Jack (Clifford Chance)