Conversation design is a critical aspect of creating successful digital humans, chatbots, and voice assistants.
The field of conversation design involves designing the flow and structure of interactions between users and these digital entities.
Designing a truly engaging conversation, that works, requires skill. There is a lot to learn as it's a complex and rapidly emerging field.
Alongside a wealth of information on the internet, e.g Google's conversation design library, and some really useful tools for conversation design; there also happen to be some really good books out there.
We've included a couple of must-read books on conversation design that will help you master the art of creating effective and engaging conversations.
1. Conversations With Things
Diana Deibel and Rebecca Evanhoe
"Conversations with Things" by Diana Deibel and Rebecca Evanhoe is a book that explores the world of conversational design and the role of artificial intelligence in creating digital conversations.
The book provides insights into the design and development of digital conversational systems, including chatbots, voice assistants, and digital humans.
It covers a range of topics, from the basics of conversation design to advanced topics such as creating conversational flows, designing for accessibility, and the ethical considerations involved in creating digital conversations.
One of the strengths of this book is its focus on the importance of understanding user needs and designing for accessibility.
The authors provide practical tips and guidance on how to create conversational experiences that are intuitive and easy to use for all users, regardless of their abilities. This is particularly important in the world of digital conversations, where the goal is to create systems that are usable by as many people as possible.
The book also covers advanced topics in conversational design, such as designing voice interfaces and creating scalable and adaptable conversational experiences.
The authors provide insights into the challenges involved in creating effective voice interfaces, as well as practical tips and guidance on how to overcome these challenges.
Overall, "Conversations with Things" is a well-written and insightful book that provides a comprehensive overview of the world of conversational design.
Whether you are a beginner or an experienced designer, this book is an excellent resource for anyone interested in creating effective and engaging digital conversations. Its focus on user-centred design and accessibility, as well as its coverage of advanced topics, makes it a valuable resource for anyone looking to master the art of conversation design.
2. Conversation Design
"Conversational Design" by Erika Hall is a comprehensive guide to the principles and practices of conversation design.
Erika Hall, an expert in research and information design, sheds light on what constitutes a truly conversational interaction and how to become more confident in incorporating language into design.
In her book, she delves into the human interface, the significance of incorporating personality, and the steps to execute these ideas effectively.
Discover how the mastery of communication can enhance technology and elevate design to new heights. The book covers the basics of conversation design, including the importance of understanding user needs, designing for accessibility, and creating conversational flows that are intuitive and easy to use.
This book is a must-read for anyone interested in creating digital conversations that are effective and engaging.
About The Bot Forge
Consistently named as one of the top-ranked AI companies in the UK, The Bot Forge is a UK-based agency that specialises in chatbot & voice assistant design, development and optimisation.
If you'd like a no-obligation chat to discuss your project with one of our team, please book a free consultation.