Technology
3 Books That Will Boost Your Chatbot Knowledge
Introduction Currently, chatbots are dominating online markets, especially in countries such as the U.S., India, Germany, Brazil, and the UK. According to a Business Insider article on chatbot statistics, 40% of internet users worldwide prefer chatbots over virtual agents because they get answers quickly and more conveniently due to their 24-hour service. Due to the…
Read MoreHow Much Does it Cost To Build a Chatbot in 2022?
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Read MoreBuckinghamshire Business Festival Sponsor 2021
We are proud to be a Buckinghamshire Business Festival sponsor this year We are proud to be sponsoring the 2021 Buckinghamshire Business Festival, running from April 19th – 30th. The festival has been organised by Buckinghamshire Business First, with a packed schedule of events and opportunities to make new connections across the two weeks. Look…
Read MoreA Guide to Conversational IVR
So what is conversational IVR (Interactive Voice Response) and why should businesses care. According to Forrester Research, customers expect easy and effective customer service that builds positive emotional connections every time they interact with a brand or organization. For businesses improving their organization’s customer experience is a high priority. Additionally, 40% of surveyed business leaders…
Read MoreYouTube Adds Voice Search & Commands
YouTube uses voice search technology to augment it’s website user interface. We covered this concept briefly in our What Can We Expect From Conversational AI In 2021 post. One of our predictions for 2021 was the rise in the popularity of adding voice capabilities to software products. Specifically leveraging this sort of technology in touch…
Read MoreWhat Can We Expect From Conversational AI in 2021?
The use of conversational AI will continue to rise Yes we are going to see continued growth in conversational AI in 2021. It’s predicted that 1.4 billion people will use chatbots on a regular basis with $5 billion projected to be invested in chatbots by 2021. Voice assistant use will also grow. The use of…
Read MoreDialogflow CX Now Has a Free Trial
It was pretty exciting when Dialogflow CX was announced back in September 2020. We talked about it briefly here. However, Dialogflow CX can be pricey because it’s based on the edition and the requests made during the month (a request being a call to the DF service via an API call or by using the…
Read MoreEnterprise AI Chatbot Integrations
The chatbots we create at The Bot Forge can do anything. We talk a lot about the chatbots themselves, NLP, Entities, Sentiment Analysis, Machine Learning, Training; all the good stuff which we leverage to make the optimum chat experience for our clients However, sometimes we don’t cover what goes on under the hood to ensure…
Read MoreGoogle Launches New Dialogflow CX in Beta
Google has beta launched a new version of it’s Dialogflow natural language understanding (NLU) platform: Dialogflow CX. The Dialogflow version we all know and love is now called Dialogflow ES. The new Dialogflow Customer Experience (CX) platform is aimed at building advanced artificial intelligence agents for enterprise-level projects at a larger and more complex scale…
Read MoreGoogle Launch AI Chatbot for COVID-19 Info
The Rapid Response Virtual Agent program includes open source templates for companies to add coronavirus content to their own chatbots. Artificial intelligence and machine learning are continuing to take a front-row seat in fighting COVID-19, with Google Cloud launching an AI chatbot on Wednesday. The chatbot, which it calls the Rapid Response Virtual Agent program, will…
Read MoreDialogflow Mega Agent
A Mega Agent..so what?! Ok so you could argue that I need to get out more…but I was excited to notice yesterday that there is a new feature which has sneaked into the Dialogflow console. This is the concept of a Mega Agent. It’s the ability to set an agent type to mega agent so that…
Read MoreDialogflow Knowledge Connectors
Tips. Insight. Offers. Are You In? Your Email Address Please enter a valid email address. I agree that The Bot Forge can email me news, tips, updates & offers. I know that I can unsubscribe at any time. You must accept the Terms and Conditions. Sign Me Up Thank you for subscribing! Something went wrong.…
Read MoreKey Features of Conversational AI Platforms
We build a lot of different types of chatbots at The Bot Forge and deliver these to a variety of channels such as websites, Facebook Messenger, Slack, and WhatsApp. To create our chatbots we often use different AI platforms which offer more suitable features for a specific project. All the major cloud and open-source…
Read MoreThe Non-Technical Guide to Popular Conversational AI Terminology
Conversational AI Terminology Cheatsheet Conversational AI technology is not new, but the advanced in the technology has driven a major growth in the industry and what can be achieved in its role solving business problems for many types of industries. We talk about Conversational AI a lot on our website and blog, after all this…
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