It was pretty exciting when Dialogflow CX was announced back in September 2020.
We talked about it briefly here.
However, Dialogflow CX can be pricey because it's based on the edition and the requests made during the month (a request being a call to the DF service via an API call or by using the console).
As a result, it's been nigh on impossible to really get to grips with it - the lack of a free tier/plan/trial, or a development version, has been a problem for anyone that isn't willing to pay to learn about the CX way of building chatbots.
And that's not a cool way to learn.
So, this month, along with some other important updates, Dialogflow has quietly announced a free trial version.
I say quietly because there was no mention of this in the usual release notes pages (normally, you can keep up to date with new announcements by following the Dialogflow release notes).
So, from now on, Dialogflow CX has a free trial - it's actually just a specific extension of the Google Cloud free trial.
Each new user will get $600 free credit to test and develop their CX chatbots.
We think that's great news!
What Else Was Announced?
New Dialogflow Messenger Integration
For us, this is a really important feature.
We love Dialogflow Messenger on ES, and we use this on a number of our chatbots deployed to websites.
Up until now, this has been missing which has been fairly restrictive. You can read more about Dialogflow and Messenger here.
CX Test Cases Launched
We think this is a really important feature and something that is vital once an agent is in production.
You can use the built-in test feature to uncover bugs and prevent regressions. You can read more about the CX test cases here.
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