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A Guide to Conversational IVR
So what is conversational IVR (Interactive Voice Response) and why should businesses care. According to Forrester Research, customers expect easy and effective customer service that builds positive emotional connections every time they interact with a brand or organization. For businesses improving their organization’s customer experience is a high priority. Additionally, 40% of surveyed business leaders…
Read MoreThe Bot Forge Named UK Industry Leader
The Bot Forge named the leading chatbot and voice assistant agency in the UK by Clutch Artificial Intelligence is a staple plot device in the sci-fi genre, often featured in a negative light. But in reality, predictive software improves the quality of life and leverages businesses to be more efficient and agile. No doubt AI…
Read MoreYouTube Adds Voice Search & Commands
YouTube uses voice search technology to augment it’s website user interface. We covered this concept briefly in our What Can We Expect From Conversational AI In 2021 post. One of our predictions for 2021 was the rise in the popularity of adding voice capabilities to software products. Specifically leveraging this sort of technology in touch…
Read MoreWhat Can We Expect From Conversational AI in 2021?
The use of conversational AI will continue to rise Yes we are going to see continued growth in conversational AI in 2021. It’s predicted that 1.4 billion people will use chatbots on a regular basis with $5 billion projected to be invested in chatbots by 2021. Voice assistant use will also grow. The use of…
Read MoreContact Us
Contact Us Get in touch about your conversational technology requirements Message Us Want to chat with us about how we can help you out with AI, chatbots, or conversational interfaces? We’d love to help you realise your vision; please get in touch if you’d like our help. Please enable JavaScript in your browser to complete…
Read MoreGuest Author
Write for Our Guest Author Program Become a guest author of our technical blog to talk about conversational AI and related technologies. Why Write Technical Articles for The Bot Forge? Writing about emerging technology can bring career-enhancing benefits, improving your exposure within the community. You will have to dig deep into your topics to write…
Read MoreReal Estate
Real Estate Agent & Property Chatbots Revolutionise the way clients find properties to buy or rent, and streamline your commercial & private customer journeys. The Property Opportunity Real estate is one of those industries where communication plays an essential role. Just having leads is not enough. The quality of those leads and the relationship with…
Read MoreDialogflow CX Now Has a Free Trial
It was pretty exciting when Dialogflow CX was announced back in September 2020. We talked about it briefly here. However, Dialogflow CX can be pricey because it’s based on the edition and the requests made during the month (a request being a call to the DF service via an API call or by using the…
Read MoreChatbot Analytics (Chatseer)
Access your chat transcripts, chatbot analytics and reporting in Chatseer Optimize chatbot and voice assistant effectiveness using advanced chatbot analytics Advanced chatbot and voice assistant analytics at your fingertips. We created Chatseer; our custom chatbot insights platform, to enable chatbot owners to access their chatbot usage information quickly and easily. Key Metrics to evaluate Your…
Read MoreEnterprise AI Chatbot Integrations
The chatbots we create at The Bot Forge can do anything. We talk a lot about the chatbots themselves, NLP, Entities, Sentiment Analysis, Machine Learning, Training; all the good stuff which we leverage to make the optimum chat experience for our clients However, sometimes we don’t cover what goes on under the hood to ensure…
Read MoreDiscover The Benefits of a WhatsApp Chatbot
Creating a WhatsApp Chatbot with Twilio & Dialogflow: In this article, I’m going to cover WhatsApp business and dive into creating a WhatsApp chatbot. Why is WhatsApp So Important? It’s official, WhatsApp has one or two users… yes, that’s the understatement of the year! In fact, WhatsApp has 1.5 billion users from 180 countries, which…
Read MoreRasa Chatbots
Specialists in Rasa Chatbots We are specialists in creating solutions using Rasa Open Source. Creating contextual assistants that really help our users with advanced Natural Language Understanding and the ability to deploy anywhere. We chose Rasa Chatbot as our go to Open Source Natural Language Understanding platform. Rasa provides the infrastructure & tools necessary for us to…
Read MoreCouncil Support
Council & Local Authority Chatbots Supercharge your efficiency and delight local residents. The Opportunity For Local Authorities A District Council support chatbot to enable residents to find the answers to their questions on their website more easily. Reduce the need for the Customer to telephone their Contact Centre or visit Council Offices. The Council would…
Read MoreGoogle Launches New Dialogflow CX in Beta
Google has beta launched a new version of it’s Dialogflow natural language understanding (NLU) platform: Dialogflow CX. The Dialogflow version we all know and love is now called Dialogflow ES. The new Dialogflow Customer Experience (CX) platform is aimed at building advanced artificial intelligence agents for enterprise-level projects at a larger and more complex scale…
Read MoreGoogle Launch AI Chatbot for COVID-19 Info
The Rapid Response Virtual Agent program includes open source templates for companies to add coronavirus content to their own chatbots. Artificial intelligence and machine learning are continuing to take a front-row seat in fighting COVID-19, with Google Cloud launching an AI chatbot on Wednesday. The chatbot, which it calls the Rapid Response Virtual Agent program, will…
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